FAQ

Contact: support@reinholts.com

1. Product Sizes & Specifications

Q: How do I know which size is right for my home?
A: Each product page includes a detailed size chart and dimensions in both inches and centimeters. We recommend measuring your space before purchasing to ensure a perfect fit.

Q: Are the colors accurate?
A: We strive to display colors as accurately as possible, but variations may occur due to monitor settings or lighting in product photography.

Q: Are the products customizable?
A: Some items may have customization options. Please check individual product pages for availability.

2. Shipping & Packaging

Q: Do you ship internationally?
A: Yes, we offer worldwide shipping. Shipping fees and delivery times will vary by location.

Q: How long does delivery take?
A:

  • Domestic (USA): 5–10 business days

  • International: 7–21 business days

Q: How are items packaged?
A: We use sturdy, protective packaging to ensure products arrive safely. Fragile or larger items are packaged with extra padding and care.

Q: Can I track my order?
A: Yes, once your order ships, you will receive a tracking number via email.

3. Quality & Materials

Q: What materials are your products made from?
A: We use high-quality, durable, and safe materials for all our home essentials, including fabrics, metals, and woods. Product pages provide detailed material information.

Q: How do I care for my items?
A: Care instructions are provided with each product and may include machine wash, hand wash, or specific cleaning methods to maintain quality and longevity.

Q: Are your products environmentally friendly?
A: We are committed to sustainability and prioritize eco-friendly materials and ethical manufacturing practices wherever possible.

4. Customer Experience

Q: What if I’m not satisfied with my purchase?
A: We offer a 14-day return/exchange policy. Items must be unworn, unwashed, and in original condition with tags attached. Contact support@reinholts.com to initiate a return.

Q: How can I contact customer support?
A: You can reach us via email at support@reinholts.com. Our team typically responds within 24–48 hours.

Q: Can you provide home styling advice?
A: Yes! Check our blog and social media channels for styling tips, decor inspiration, and ideas on how to use our products in your home.

5. Regulations & Safety

Q: Are your products safe for children?
A: All products comply with applicable safety standards. For items intended for children, we ensure non-toxic, durable, and safe materials are used.

Q: Do you follow legal and regulatory requirements?
A: Yes, REINHOLTS HOME strictly adheres to U.S. consumer safety regulations and relevant international standards for imported items.

Q: Are your electrical or appliance items certified?
A: All electrical products carry UL or CE certification where applicable and comply with safety guidelines.

💡 Tips for Best Experience:

  • Measure your space before purchasing.

  • Read care instructions carefully to extend product life.

  • Contact us if you have questions—we’re here to help make your home beautiful and comfortable.